threerootsautocare@gmail.com
SMS Opt-In Policy
Three Roots AutoCare – SMS/Text Messaging Opt-In Policy
Three Roots AutoCare may communicate with customers via SMS/text message for service updates, appointment reminders, repair approvals, estimates, and customer support.
By providing your mobile phone number and consenting to receive text messages, you agree to the following:
How We Collect Consent
Customers may opt-in to receive SMS communications by:
• Providing their mobile phone number during service check-in
• Completing an online service request form
• Responding YES to a text message opt-in request
• Signing a digital or paper repair authorization form
• Agreeing to receive communications through our service management system
Consent is documented and stored within our customer management system.
Types of Messages You May Receive
If you opt in, you may receive text messages regarding:
• Appointment confirmations and reminders
• Vehicle repair status updates
• Service recommendations and estimates
• Repair approvals and authorizations
• Invoice notifications or payment reminders
• Customer service communications
Message Frequency
Message frequency varies depending on the status of your service appointment or repair.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by:
• Replying STOP to any text message
• Contacting our shop directly and requesting removal from SMS notifications
After opting out, you will no longer receive text communications except those required to confirm your opt-out request.
Help
For assistance, reply HELP to any message or contact our shop directly.
Privacy Policy
Three Roots AutoCare – Privacy Policy
Three Roots AutoCare values your privacy and is committed to protecting your personal information.
Information We Collect
We may collect the following information when you interact with our business:
• Name
• Phone number
• Email address
• Vehicle information (VIN, make, model, mileage)
• Service history
• Billing information
This information is collected when you:
• Schedule service appointments
• Request repair estimates
• Authorize vehicle repairs
• Communicate with our staff
• Submit forms through our website
How We Use Your Information
Customer information may be used to:
• Schedule and manage service appointments
• Communicate vehicle repair updates
• Send estimates and service approvals
• Provide customer support
• Improve our services and customer experience
SMS Messaging Privacy
Mobile phone numbers collected for SMS communication will only be used for service-related communications.
SMS consent and phone numbers are never shared, sold, rented, or distributed to third parties for marketing purposes.
Data Security
We take reasonable measures to protect your personal information through secure systems and industry-standard safeguards.
Third-Party Service Providers
We may use trusted service providers such as shop management software and payment processors to assist with business operations. These providers are required to maintain confidentiality and protect customer data.
Changes to This Policy
We reserve the right to update this privacy policy as needed. Updated policies will be posted on this page.
Terms & Conditions
Three Roots AutoCare – Terms and Conditions
By scheduling service, authorizing repairs, or communicating with Three Roots AutoCare, you agree to the following terms.
Repair Authorization
Customers authorize Three Roots AutoCare to perform diagnostic procedures and repairs as approved through written authorization, text message approval, email approval, or signed repair orders.
Estimates
Repair estimates are provided based on the information available at the time of inspection. Additional issues discovered during repair may require further authorization before work continues.
Communication
Customers may receive communications from our shop regarding:
• Service updates
• Repair approvals
• Appointment reminders
• Billing notifications
Communication may occur via phone call, email, or SMS messaging.
SMS Messaging Terms
If you consent to SMS messaging:
• Message frequency may vary
• Message and data rates may apply
• Customers may opt out anytime by replying STOP
• Customers may request assistance by replying HELP